DELIVERY INFORMATION

Delivery anywhere in South Africa is R99 OR FREE if you spend over R1000.

 

How does delivery work?

As soon as an order is confirmed we begin the process of pulling, packing and dispatching the product. Depending on the time the order is placed with us by a customer, parcels leave either on the same day or the very next day. A confirmation email with a tracking number is then sent to each customer. The number can be used to track the parcel at any time within the delivery process.

Where do we deliver?

We deliver countrywide throughout South Africa! From major cities to the smallest of rural locations, we have you covered.

When can you expect your order?

*The below time frames are our average delivery times. If you have an urgent order please contact us and we’ll do all that we can to deliver that same day or overnight where possible.

Main Cities

If you have placed your order before 2pm, we will pack your order and dispatch within the same day. The parcels will then arrive at your chosen location within 3 working days.

If you have placed your order after 2pm, we will pack your order and dispatch the next afternoon. You can then expect your order 3 working days thereafter.

Regional Areas (locations outside of major cities and metropolises)

If you have placed your order before 2pm, we will pack your order and dispatch the within the same day. The parcel will then arrive at your chosen location within 5 working days.

If you have placed your order after 2pm, we will pack your order and dispatch the next day. The parcel will then arrive at your chosen location within 5 working days thereafter.

Remote Areas (areas located in an isolated location, far from major cities or towns)

Couriers tend to visit remote areas on particular days of the week so once your order is confirmed we’ll dispatch and it can take anywhere between 3-7 working days.

Do you deliver to the Post Office?

No. Due to the unpredictable nature of the South African Postal Service, we only deliver to street addresses and we choose only to use couriers. Because of this someone will need to be at the delivery address to sign for the parcel upon delivery. If no one is available the courier will come back either later that day or the following day.

Do you deliver to P.O. Boxes?

No. All delivered parcels need to be signed for to ensure they arrive at the desired location safely. If you don’t have a home or work address where someone can sign for a parcel then we suggest sending it to the address of a friends office, business or to the home address of a friend or family.

What happens if I listed the wrong address or want to change the address?

If your order was placed the same day, contact us and supply us with the correct/new address and we will change it for you. If the order was placed more than 1 day prior to your request, unfortunately you will be charged an additional delivery fee.

Will the parcel be safe?

Yes. Each product is packed within a suitably sized box with protective bubble wrap for extra protection. Our couriers take great care when handling parcels and ensure fragile parcels are kept away from heavy, bulky ones.

Returns

Due to the nature of our products being manufactured to personalisations we will only refund or exchange if a product is damaged during delivery if proof is provided.

To submit a return please email us at info@paintbydesigns.co.za.

Refunds are made within a 3-5 working days of an order being cancelled and the goods having been received by to us.

If you have any questions please feel free to contact us at info@paintbydesigns.co.za

Refunds are made within a 7-10 working days of an order being cancelled and the goods having been returned to us.